The Business Process Outsourcing (BPO) business has many players in the global arena. Here are some tips that can help to influence your decision!
Choosing a destination
Most BPO providers operate from different countries in different time zones such as the Philippines, India and Eastern Europe. You need to decide on which provider and destination that will satisfy all your goals and needs. Once you have selected a destination, then you are ready to choose a provider.
For example, for many Australian-based companies choosing a BPO provider from the Philippines is known to be a good choice, especially when dealing with call related queries, as the Philippines is conveniently located in close proximity to Australia’s different time zones.
Security and Privacy
Protecting the privacy of your customers and your company’s intellectual property is important! Some large BPO providers tend to service companies with similar businesses interests. This can pose a threat to your business. Hence, when shopping around for BPO companies in Philippines, it is important to choose one that will protect sensitive information and have a team of employees working exclusively for you. If this is not the case, find a different BPO provider.
When choosing a BPO provider ensure that they have a strong financial background. Having a strong financial background will provide the stability needed for hiring people, buying equipment and other resources needed to complete your project in time. If corners are cut due to financial instability, then you can expect a low quality of work, which can bring disrepute to your company. Hence, it is important to ask for the BPO provider’s financial information at the time of accepting bidding proposals.
Having the right skills and numbers is important! By having the right number of people with the right skills, you can be assured that they can perform the given project right on time with high quality.For example, when looking to hire a virtual assistant, you will need an employee with good communication and phone etiquette skills. However, if you are looking to hire someone for the position of a software engineer, you do not need to have phone etiquette skills.Before closing the deal with a BPO provider, make sure to follow-up with existing clients, read reviews and ask for references. Also, do not forget to ask for quality certifications.
It is also recommended to start small. For example, if you have just hired a BPO provider, a trial project can be a good starting point for you and the BPO provider. If this is completed in a satisfactory manner, then you can consider establishing a long-term relationship.